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At Cryptoffsize, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cold wallet platform and services.

1. Information We Collect

1.1 Information You Provide

When you register and use our Platform, we collect:

• Account Information: Email address, username (auto-generated), password (encrypted)
• Referral Information: Referral code (if used during registration)
• Transaction Data: Wallet addresses, transaction amounts, timestamps
• Communication Data: Support tickets, emails, feedback

1.2 Automatically Collected Information

We automatically collect certain information when you use the Platform:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on Platform, click patterns
• Cookies and Tracking: Session cookies, preference cookies (theme selection)
• Security Logs: Login attempts, failed authentication, suspicious activities

1.3 Blockchain Data

Cryptocurrency transactions are recorded on public blockchains (TRON network). This includes:

• Transaction hashes (TxID)
• Wallet addresses (sender and receiver)
• Transaction amounts and timestamps
• Network fees paid

Note: Blockchain data is publicly accessible and permanent. We have no control over blockchain records.

2. How We Use Your Information

2.1 Service Provision

• Creating and managing your cold wallet account
• Processing deposits, withdrawals, and transfers
• Calculating and distributing referral commissions
• Providing customer support and responding to inquiries
• Sending transactional emails (2FA codes, transaction confirmations)

2.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activities
• Monitoring for suspicious transactions or account behavior
• Implementing rate limiting and anti-abuse measures
• Verifying user identity for high-value transactions
• Maintaining security logs and audit trails

2.3 Platform Improvement

• Analyzing usage patterns to improve user experience
• Testing new features and functionality
• Fixing bugs and technical issues
• Optimizing platform performance

2.4 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests (subpoenas, court orders)
• Enforcing our Terms of Service
• Protecting our rights and the rights of other users

3. Data Storage and Security

3.1 Cold Wallet System

Your private keys are stored in our cold wallet system, which means:

• Private keys are encrypted using AES-256 encryption
• Keys are stored offline, never connected to the internet
• Multiple layers of encryption protect your assets
• Access to cold storage is restricted to authorized personnel only

3.2 Data Encryption

Data Type	Encryption Method	Storage Location
Private Keys	AES-256 (Offline)	Cold Wallet System
Passwords	bcrypt (Salted Hash)	Secure Database
Email Addresses	Database-level Encryption	Secure Database
Transaction Data	SSL/TLS in Transit	Encrypted Database

3.3 Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted
• Firewall Protection: Multiple layers of firewalls protect our infrastructure
• DDoS Protection: Advanced protection against distributed denial-of-service attacks
• Regular Backups: Encrypted backups stored in secure, geographically distributed locations
• Access Controls: Role-based access control and multi-factor authentication for staff
• Security Monitoring: 24/7 automated monitoring for suspicious activities

4. Data Sharing and Disclosure

4.1 We Do NOT Sell Your Data

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 When We May Share Information

We may share your information only in the following limited circumstances:

Service Providers

• Email Services: To send transactional emails (2FA codes, notifications)
• Blockchain APIs: To process transactions on TRON network
• Hosting Providers: To maintain and operate the Platform

All service providers are bound by confidentiality agreements and data protection requirements.

Legal Requirements

We may disclose information if required to:

• Comply with valid legal process (subpoenas, court orders)
• Enforce our Terms of Service
• Protect the rights, property, or safety of Cryptoffsize, our users, or the public
• Prevent fraud or illegal activities
• Respond to government or regulatory inquiries

Business Transfers

If Cryptoffsize is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or platform notice before your information becomes subject to a different privacy policy.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

• Access your personal information stored in your account
• Correct inaccurate information through account settings
• Request a copy of your data

5.2 Account Deletion

You may request account deletion by contacting support. Please note:

• You must withdraw all funds before deletion
• Some information may be retained for legal compliance (transaction logs, security records)
• Blockchain records are permanent and cannot be deleted
• Deletion is irreversible

5.3 Communication Preferences

• Transactional Emails: Cannot be disabled (required for security and account management)
• Marketing Emails: Can be unsubscribed via email preferences (if implemented)

5.4 Cookie Preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit Platform functionality:

• Essential Cookies: Required for Platform operation (session management)
• Preference Cookies: Remember your theme selection (light/dark mode)

See our Cookie Policy for more details.

6. Data Retention

6.1 Active Accounts

We retain your information as long as your account is active or as needed to provide services.

6.2 Closed Accounts

After account closure:

• Personal Information: Deleted within 90 days (except as required by law)
• Transaction Records: Retained for 7 years for legal compliance and auditing
• Security Logs: Retained for 2 years for fraud prevention
• Blockchain Records: Permanent (outside our control)

6.3 Legal Holds

We may retain information longer if required by law, legal process, or to resolve disputes and enforce our agreements.

7. International Data Transfers

Cryptoffsize operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

8. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

9. Third-Party Services

9.1 Blockchain Networks

We interact with the TRON blockchain network, which is operated by third parties. Transactions on the blockchain are public and permanent. We have no control over blockchain data.

9.2 External Links

Our Platform may contain links to external websites (e.g., TronScan for transaction verification). We are not responsible for the privacy practices of these third-party sites.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information (we do not sell data)
• Right to Non-Discrimination: Exercise rights without discriminatory treatment

To exercise these rights, contact us through the support system.

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: Obtain confirmation of data processing
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion ("right to be forgotten")
• Right to Restriction: Restrict processing in certain circumstances
• Right to Data Portability: Receive data in structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests

12. Security Incident Response

In the event of a data breach that affects your personal information, we will:

• Investigate the incident immediately
• Take steps to contain and remediate the breach
• Notify affected users within 72 hours (if legally required)
• Report to relevant authorities as required by law
• Provide guidance on protective measures you can take

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. We will notify you of significant changes via:

• Email notification
• Platform notification banner
• Updated "Last Updated" date at the top of this policy

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

15. Your Consent

By using Cryptoffsize, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

We are committed to protecting your privacy and maintaining the security of your information.